Refund policy

Returns & Exchanges Policy

Gonul Valiyeva Studios Ltd

Return Process

• Items are eligible for return within 10 days of delivery, provided they meet our return criteria.

• To be eligible, items must be in their original condition, unworn, and returned with all original packaging.

• Customers are responsible for shipping costs on exchanged items.

• Return shipments are the customer’s responsibility until received by us. We strongly recommend purchasing shipping insurance to protect against loss or damage in transit.

• Once your return is received and approved, we will process your exchange or refund within 5 business days.

• Original shipping costs are non-refundable and will not be included in any credit notes issued.

International Orders

• Returns: All international returns are at the customer’s expense. For assistance, please contact us at info@gonulvaliyeva.com.

• Duties & Taxes: All international orders are shipped DDP (Delivered Duty Paid). This means duties and taxes are calculated and paid at checkout, so your order arrives without additional customs charges or delays.

Sale & Final Sale Items

• Items purchased during site-wide promotions or marked as final sale are not eligible for return or refund.

• Please review your order carefully before completing your purchase.

Additional Information

• Natural wear and tarnishing over time is not considered a fault and does not qualify for return or exchange.

For any questions, please contact us at info@gonulvaliyeva.com.

Thank you for supporting Gonul Valiyeva Studios Ltd.